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Maintenance Account Manager
Job Description
Responsible for supervision and coordination of MAINTENANCE SUPERVISORS & TECHNICIANS.
All performance and activities, to include emphasis on crew safety and proper use of equipment. Responsible for proper use and care of hand tools and mechanical equipment issued to Maintenance team members. Plans landscaping/maintenance task, and instructs workers in care of lawns, grounds, hardscapes, planting of flowers, and transplanting and pruning of trees and shrubbery. Orders adequate supply of materials need to complete job. Ensures crew equipment is being properly maintained and all equipment necessary for daily jobs are properly loaded on trucks/trailers prior to morning departure. Ensures crews maintain customer properties in the very best condition possible, to include removing leaves from shrub bed areas and from within the plant canopy or interior (may require raking, blowing, and/or hand-pulling leaves from plants. Directs crews in maintenance and repairs of driveways, walks, hedges, lawns, plants, and flowers. Ensures quality control of landscapes maintenance through a variety of methods to include on-site assistance and
observation of job performance, and follow-up conversations with clients. Performs semi-annual
cost/profit report on each account.
Studies production schedules and estimates worker-hour requirements for completion of job assignment. Interprets company policies to workers and enforces safety regulations. Interprets specifications, blueprints, and job orders to workers, and assigns duties. Provides crews with detailed information such as special requests for annual flowers, specific colors, quantities. Ensures contract specifications are being met; basic service, annual flower program, fertilization, weed control, (shrub & turf), mulching, irrigation repairs are accomplished properly. Ensures crews maintain customer properties in the very best condition possible, to include removing leaves from shrub bed areas and from within the plant canopy or interior (may require raking, blowing, and/or hand-pulling leaves from plants). Schedules service calls and follows up quarterly with customer contact to ensure customer satisfaction...